Terms of Use

GENERAL

Welcome to the Lula Rock terms and conditions (the “ Terms”). Please take the time to read these Terms before you use or place an order on the Lula Rock Website.

This website at www.lularock.com (the “Website”) is owned, operated and managed by MC Stylelines Pte Ltd. By accessing, using or placing an order on the Website, you agree to be bound by the Terms and any changes to the Terms which we may make from time to time. If you do not agree to any of these Terms, you must not access or use this Website.

Only users above the age of eighteen (18) are eligible to use the Website. Users who are between the ages of thirteen (13) and seventeen (17) may only use the Website under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

In the event of any conflict or inconsistency between these Terms and any other terms of use that may appear on the Website, these Terms will prevail.

ONLINE SHOPPING ON THE WEBSITE
Account Registration
(a) Registration

Before you can place an order on our Website (“Order”), you must register for an account (“Account”). You must only submit to us information which is accurate, true and current. Any changes to your information must be updated by logging into your Account on the Website.

You shall only register and maintain one Account in relation to our Website.

(b) Placing Your Order

Once you are registered and successfully place your Order with us, you will receive an Order confirmation by email. An Order is only considered to have been accepted when we have debited the Order amount from your credit or debit card.

All our Products are subject to availability. As there is a period of delay between the time an Order is placed by you and the time it is accepted by us, stock availability of the Pro- duct you purchased may change. Should any item you order become unavailable before we can accept your Order, we shall notify you as soon as possible and you will not be charged for the unavailable item.

(c) Prices

All prices of our products are inclusive of GST (where applicable) and are in Singapore Dollars.

Whilst we will always use our best efforts to ensure that all descriptions, prices and details which appear on the Website are accurate, there may be instances where errors may occur. If we discover an error in the price of any product on the Website (“ Product”) you have ordered, we will inform you by emailof the error at the earliest opportunity. Where possible, we will offer you the option of reconfirming your Order at the correct price. Alternatively, you may choose to cancel your Order. In the event we are unable to contact you, we will treat the Order as cancelled.

Under no circumstances are we obligated to fulfil any Order where the price listed on the website is incorrect (“ Incorrect Order”) (including where an Incorrect Order has been acknowledged by us). Where payment has been made for such Incorrect Orders, a full refund will be issued to you by the same method payment was received within a reasonable time.

(d) Payments

We accept payments using American Express, Visa, MasterCard and Paypal.

By clicking the “Order Confirmation” button, you confirm that you are the cardholder and possess adequate funds or credit facilities to purchase the Product.

To minimise the risk of unauthorised access, all payments made using a credit or debit card will be subject to validation checks and authorisation by the card issuer. If for any reason the card issuer does not authorise payment on your card, you will not be able to proceed with your Order and will be notified immediately. We shall not be liable or held responsible for any delay or non-delivery of an Order where we do not obtain the required authorisation of payment.

For enhanced security, your card data is encrypted during the payment process.

(e) Changes and Cancellations By You

In general, changes and cancellations to your Order cannot be made once you have submitted it to us and the Order Confirmation sent to you. In this regard, we strongly urge that you check that your Order is correct before you confirm the same at checkout. If you wish to inform us of any mistake with your Order, please email us immediately. Whilst we make no promises to process your request, we will use our best efforts. Each request shall be considered on a case-by-case basis and shall be determined in our sole discretion.

Please note that once your Order has been shipped it may not be cancelled. Instead, your Order will be subject to our returns policy.

(f) Refusal of Your Order

We reserve the right to remove any Products and/or remove or edit any materials or content on the Website at any time.

While we endeavor to make good on all Orders, there may be exceptional circumstances where we will be required to refuse to process an Order (even where we have sent you the Order Confirmation). In such circumstances, we may have to cancel your Order. In the event payment has been made for your Order but subsequently refused, a full refund on the payment Order will be issued to you. Insofar as possible, we will try to communicate the reason for the refusal to you.

We will not be liable to you or any other third party by reason of our removing any Product from the Website and/or removing or editing any materials or contents on the Website or for refusing to process or accept an Order.

DELIVERY AND SHIPPING
(a) Delivery Orders in Singapore

We currently offer Local Courier delivery for orders delivered to Singapore.

Delivery type : Aramex with tracking

Estimated Delivery Time : 1 - 3 working days

Cost (SGD) : S$6

We aim to deliver the Product to you at the place of delivery requested by you in your Order and within the delivery time indicated in the above table. However, deliveries may take longer than expected during sale periods or due to unforeseen circumstances. Save to the extent permitted by applicable law, we shall not be held liable or responsible for any losses, liabilities, costs, damages, charges or expenses arising out of a delayed delivery.

A signature may be required upon delivery of your Order. Please note that no changes can be made to the delivery address once your Order has been placed.

If you miss or are unable to receive your delivery, a notice card may be left for you which will advise you on re-delivery (costs of which shall be borne by you) or where your delivery can be collected.

We will only arrange to have your Order re-delivered twice. Order which are not received on re-delivery or are left uncollected from the stipulated collection venue within 1 week of our first attempt of delivery of your Order) will be subject to the following:

  • i. the Order will be returned to our warehouse and any fees or costs reasonably incurred by us in the process shall be borne by you; and
  • ii. cancellation of the Order, in which case the full amount of your Order will be refunded to you less our reasonable administration charges (including costs incurred for any attempt(s) to deliver or re-deliver your Order, returning the Order to our warehouse, and any applicable storage fees).
(b) International Delivery

Delivery Type: Aramex with tracking

Estimated Delivery Time: up to 5 working days subject to customs clearance procedures for each country

Cost (SGD): Based on weight of products on Check Out

RETURNS, REFUNDS AND EXCHANGE POLICY
Returns and Exchanges

If you are not completely happy with your Lula Rock purchase, you may email us at hello@lularock.com with the reason for your return, and we will provide you a return authorisation number as well as detailed instructions on how to send your purchase Product back to us. Products returned to us without a return authorisation number will not be accepted.

You may return or exchange your purchased Product, accompanied by the receipt, to us subject to the following conditions:

  • (i) it is not a sale item;
  • (ii) it is returned to us within 3 days of receipt;
  • (iii) it is determined by us to be unused, in its original brand packaging (where applic- able);
  • (iv) the Product tags shall be intact and shall not have been tampered with; and
  • (v) it is received by us in the same condition as it was when received by you.

In the event that an item is returned to us in an unsuitable condition, we reserve the right not to accept returns and to deny you a refund. In such cases, we will send the Product back to you. We cannot refund original shipping and handling charges, and additional shipping charges may apply in the event of an exchange. Please note that we will not accept returns for Products purchased at other locations other than this Website.

Excluded Items

For hygiene reasons, all sales on any pierced jewellery, underwear, swimwear or cosmetic products offered on the Website are final and will not be entitled for a refund or exchange.

Products purchased during sale periods are not entitled for refund or exchange.

DEFECTIVE OR FAULTY PRODUCTS

All Product descriptions, information and materials posted on this Website are provided ‘as is’ and without warranties express, implied or otherwise howsoever arising. Please note that there may be slight color differences due to variations in monitors, printers and software. We make every effort to ensure that what is viewed on-screen is an accurate representation of the actual product.

Upon receipt of the Products, we will examine it and contact you within a reasonable time to advise you on your right to a replacement or refund (if any).

In the event we determine that the Product returned is not faulty, we may at our discretion decide not to repair, replace or refund you for the Product. All reasonable charges incurred in the repair, replacement and refund shall be borne by you to the extent permitted by applicable law. We shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.

RIGHTS AND LICENSES

MC Stylelines Pte Ltd is the owner or licensor of all content and materials posted by us on the Website. Subject to these Terms, a personal, non-exclusive, non-sublicensable, non-transferable, limited and revocable license is granted to you to access and use the Website or its contents only for your own personal and non-commercial use. Any use of the Website or its contents in any manner other than specifically authorised in writing by us is strictly prohibited and shall result in an immediate termination of the license granted herein. Nothing in these terms shall be taken to or construed to confer any such rights, intellectual property or any associated goodwill on you.

RESTRICTIONS AND PROHIBITIONS ON USE

You must not misuse this Website. You shall not commit or encourage a criminal offence, transmit or distribute a virus including but not limited to Trojan horse, worm, logic bomb or post any other material on the Site which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other per- son’s propriety rights; send any unsolicited advertising or promotional material; or attempt to affect the performance or functionality of any computer facilities of or accessed throughout the Site. Any breach of this provision would constitute a criminal offence under the Computer Misuse and Cybersecurity Act 2013. MC Stylelines Pte Ltd shall report any such breach to the relevant authorities.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

INDEMNITY

You agree to indemnify and keep indemnified MC Stylelines Pte Ltd,its individuals, directors, officers, employees, independent contractors, service providers and affiliates from and against all and any losses, damages, actions, proceedings, costs, claims, demands, liabilities which may be suffered or incurred by you arising out of or related to your access and use of the Website or your breach of any term under these Terms.

DISCLAIMER OF WARRANTIES

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law, MC Stylelines Pte Ltd and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, con- sequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.

Nothing in these Terms shall exclude or limit MC Stylelines Pte Ltd liability for death or personal injury arising from its negligence, fraudulent misrepresentation and misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

VARIATION

Wereserve the right to terminate, discontinue, modify, temporarily or permanently, the Website or any features or parts of the Website at any time and in our sole discretion. No prior specific notice will be given to you and any changes or revisions will be effective once they are published on our Website.

These Terms shall not alter in any way any other terms of use which may appear on the Website or in any other applicable policies relevant to Lula Rock.

SUSPENSION AND TERMINATION

In the event that MC Stylelines Pte Ltd reasonably believes that you have breached any term under these Terms or have otherwise acted without authorisation, acted fraudulently or acted unlawfully in relation to the access to or use of the Website, wereserve the right, in our sole discretion, to suspend or terminate your license to use the Website and your account and to block or prevent your future access to, and use of, any or all of the Website.

SEVERABILITY

If for any reason any provision under the Terms be deemed illegal, invalid and unenforceable, it shall not affect the legality, validity and enforceability under the laws of any other jurisdiction nor the legality, validity and enforceability of any other provisions under the Terms. Should the invalidity be held to be so fundamental as to prevent the accomplishment of the purposes of the Terms,good faith negotiations shall be commenced immediately by either you or us to remedy such invalidity.

PERSONAL DATA PROTECTION

Under the Singapore Personal Data Protection Act 2012, “Personal Data” refers to any data, whether true or not, about an individual who can be identified from the data or from the data and other information to which the organisation has or is likely to have access.

Some parts of our Website may require Lula Rock to collect, use and disclose your personal data and information. Such personal data may include information that you provide to us throughout the course of your dealings with us. By providing your personal information to us, you agree and consent to us collecting, using, disclosing and/or processing your personal data.

From time to time, we may also use your personal data and information to send you promotional and marketing materials to inform you about new products and/or services which we provide. If you do not wish to receive such promotional and marketing material from us, you may opt out of this service by clicking the “Unsubscribe” link which can be found at the end of promotional emails.

Our Privacy Policy is available for you to read in full here. Please read it carefully and ensure that you understand how Lula Rock and its affiliates collect, use and disclose the personal information of their users of the Website.

ASSIGNMENT

We may transfer all or part of these Terms without such transfer being considered a change to the Terms, by giving notice to you. The company or other entity to whom we transfer these Terms will have the same rights and obligations as we did before the transfer and we will ensure that it agrees in writing to be bound by these Terms so that your rights under these Terms are not detrimentally affected and we will then be released from all liability.

WAIVER

Any failure or delay on the part of you or us to exercise or in exercising any right or remedy under these Terms will not operate as a waiver of such right or preclude any other subsequent event or further exercise of any other right or remedy provided by law or otherwise. Such failure or delay shall in no way vary or diminish any of your rights or our rights under these Terms.

RIGHTS OF THIRD PARTIES

Any individual or entity who is neither you nor us (i.e. not a party to these Terms) shall not have any right and shall not benefit from any term under it. Such individuals or entities will not be able to claim under the Contracts (Right of Third Parties) Act, Chapter 53B, statutes of Singapore, to enforce any term listed under these Terms.

EVENT BEYOND OUR CONTROL

In the event we are affected by an event outside our control (Force Majeure), we shall not be liable for any non-performance, error, interruption or delayed performance of our obligations under these Terms, in relation to the operation of the Website or in fulfilling any Order made through the Website. In such an event, we agree to use our reasonable efforts to:

  • (a) notify you of the Force Majeure in writing (“Notice”) as soon as practicable;
  • (b) provide detailed information of the event within 5 days and explaining the reasons for its inability to perform any obligation under the Terms; and
  • (c) use and continue diligently to use all reasonable efforts to remove the cause of the Force Majeure.

We shall be excused for any non-performance or the punctual performance of any obligation under the Terms from the date of such Notice for so long as the Force Majeure shall continue. We reserve the right to determine, in our absolute discretion, the solution to fulfil our obligations under these Terms in the event of a Force Majeure.

Neither you nor us shall be deemed to be in breach of these Terms, nor otherwise liable to the other, for any delay in performance or the non-performance of any of its obligations under these Terms, to the extent that the delay in performance or non-performance is due to Force Majeure of which notification has been provided to you.

LINKS TO THE WEBSITE

Linking to our Website is permitted provided it is compliant with all applicable laws and does not seek to damage our reputation or benefit from it. Linking to our Website should in no way suggest or create any form of association, approval or endorsement on our part where none exists.

This Website must not be cached or framed on any other website. Lula Rock reserves all rights to disable any links to, or frames of any site containing infringing, obscene, offensive, unlawful or defamatory material or information, or any other inappropriate material or information and to withdraw linking permission without notice to you.

NO PARTNERSHIP OR AGENCY

Nothing in these Terms shall operate so as to constitute or be deemed to constitute between you and us a partnership, agency, a relationship of employer and employee or that you are a representative of us and vice versa.

ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Lula Rock. These Terms shall apply to all Orders made or to be made by us for the sale of our Products. Other than as expressly stated in these terms, neither you nor we shall be under any liability for any representations made prior to or during the operation of these Terms. Except for any misrepresentation or breach of warranty which constitutes fraud, these Terms supersede and extinguish any and all previous terms or agreements between us and any represent- ations and warranties previously given or made other than those contained in these Terms. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by an authorised representative of Lula Rock.

GOVERNING LAW AND JURISDICTION

This Agreement shall in all respects be governed by and construed in accordance with the laws of Singapore. All disputes, controversies, or differences arising out of or in connection with this Agreement, including without limitation any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration in Singapore in accordance with the Rules of the Singapore International Arbitration Centre (“SIAC Rules”) for the time being in force, which SIAC Rules are deemed to be incorporated into this Clause. The language of arbitration shall be English. The foregoing shall not, however, restrict either Party’s right to apply to the courts for injunctive relief.

COMPLAINTS HANDLING AND CUSTOMER SERVICE

If you wish to make a complaint or if you have any queries relating to our Website, please feel free to drop us an e-mail at hello@lularock.com or +65 6205 5953. Our business hours are from Monday to Friday, 11.00am to 7.00pm (GMT +8), closed on weekends and public holidays.